Delete Your Account
You can request deletion of your Bosta account and all associated personal data at any time by contacting our support team. We will process your request within 14 business days.
How to Request Deletion
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Send an email to our support team Use the button below or compose an email to support@hdragency.com
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Use the subject line: "Account Deletion Request" Include the mobile phone number registered to your account so we can identify it.
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We will confirm receipt within 2 business days and complete the deletion within 14 business days.
What Gets Deleted
| Data type | Action | Retention after deletion |
|---|---|---|
| Account profile (name, email, phone, password) | Permanently deleted | None |
| National ID number | Permanently deleted | None |
| Wallet balance | Forfeited and deleted (balance must be zero or withdrawn before deletion; contact support to arrange withdrawal) | None |
| Push notification token (FCM / OneSignal) | Permanently deleted | None |
| Booking history & tickets | Anonymised (passenger name removed; financial record retained) | Up to 5 years — required for financial compliance under Syrian commercial law |
| Payment transaction records | Anonymised | Up to 5 years — financial compliance |
| Parcel shipment records | Anonymised | Up to 5 years — financial compliance |
Note: Completed transaction records (bookings and parcels that have been
dispatched or completed) are retained in anonymised form for up to 5 years as required
by applicable financial and commercial regulations. Your personal identity is removed from
these records; only aggregated financial data is kept.
Questions?
If you have questions about this process or want to request deletion of specific data (rather than your full account), email us at support@hdragency.com with the subject line "Privacy Request".
See also our Privacy Policy for the full details of what data we collect and why.